Shipping policy

Shipping & Returns Policy

At Chilankaa.com, we strive to provide high-quality products and a smooth shopping experience for all our customers. By placing an order on our website, you agree to the terms outlined in this Shipping & Returns Policy.

Shipping Policy

Delivery Locations

We currently ship across India.

At this time, international shipping is not available.

Order Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed and dispatched, it will be handed over to our courier partners for delivery.

Estimated Delivery Time

  • Standard delivery generally takes 5–10 business days, depending on the delivery location.

  • Delivery timelines may vary based on courier availability and the destination.

Pre-Order Items

Products listed as pre-order items will be delivered within 20–30 days from the date of purchase.

Customized or Made-to-Order Products

Customized or made-to-order items may require additional production and processing time before shipment. Estimated timelines will be communicated where applicable.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.

Order Tracking

Once your order is shipped:

  • A tracking link will be sent via email or SMS.

  • Customers can also track orders through their account dashboard on Chilankaa.com.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier partner delays

  • Weather conditions or natural disruptions

  • Public holidays or lockdown restrictions

  • High order volumes during sales or festive seasons

  • Delivery to remote or rural areas

In such situations, Chilankaa.com cannot guarantee exact delivery dates, but we will do our best to ensure your order reaches you as soon as possible.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping addresses and contact information at the time of placing an order.

Chilankaa.com will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If an order is returned to us due to incorrect address information, additional shipping charges may apply for re-delivery.